What quality control is conducted by your site?

We undertake some verification steps of babysitters and nannies who state that they have a Working With Children Check (WWCC) at the time when they create their profile but we do not otherwise undertake any verification of the accuracy, ongoing currency or quality of information provided by babysitters and nannies in their profile. Parents are encouraged to undertake verification and vetting of babysitters and the information that they show in their profiles including by requesting copies of first aid certificates, drivers licences, WWCC checks and Police Checks.

If a parent raises any discrepancies or concerns regarding the information in a babysitters and nannies profile, they are followed up by Find A Babysitter staff.

Any negative parent feedback is checked and acted upon IMMEDIATELY. Feedback is sought from a random sample of site members regularly, to ensure that quality standards are maintained. Babysitters who are inactive for a number of weeks are removed from the site, so we ensure the list of babysitters is as current and accurate as possible. We also ask for parents' help in monitoring quality by using our ratings system to provide feedback.

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